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Change Healthcare is reducing the duration of time we retain claim data in Claims and Denials Advisor. From the inception of the product, we have neither archived nor purged our customers' claim data. To improve system stability and performance,  we are reducing the amount of claim data accessible through the Claims and Denials Advisor UI to a rolling seven years. 

Clients will no longer have access to this data through Claims and Denials Advisor, and the data will not be available to be restored.

This change is scheduled to take effect mid-to late Q3.


In compliance with HIPAA requirements, all claim data that is older than seven years will be removed from the system.


If you have additional questions, please contact Support.



Claims and Denials Advisor: Dashboard Fundamentals


This webinar is for Change Healthcare clients that use Claims and Denials Advisor.


Claim Dashboard Set-up

Claim Search

View Configuration

Standard Queries

Summary by Claim Status

Tuesday, August 15, 2017 10:00 am Central Daylight Time (Chicago, GMT-05:00)

Thursday, August 24, 2017 2:00 pm Central Daylight Time (Chicago, GMT-05:00)

Thursday, August 29, 2017 10:00 am Central Daylight Time (Chicago, GMT-05:00)

CPT only © American Medical Association.All rights reserved.Fee schedules,relative value units, conversion factors and/or related components are not assigned by the AMA,are not part of CPT,and the AMA is not recommending their use.The AMA does not directly or indirectly practice medicine or dispense medical services. The AMA assumes no liability for data contained or not contained herein. CPT is a registered trademark of the American Medical Association

The responsibility for the content of any "National Correct Coding Policy" included in this product is with the Centers for Medicare and Medicaid Services and no endorsement by the AMA is intended or should be implied. The AMA disclaims responsibility for any consequences or liability attributable to or related to any use, nonuse or interpretation of information contained in this product.